Shipping policy
Reluxe Shipping Policy
At Reluxe, we are committed to delivering your handcrafted, sustainable luxury products with care and precision. Please review our shipping policy below to understand our processes, timelines, and options.
Shipping Rates & Methods
We offer a range of shipping options to suit your needs:
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Domestic Shipping (Portugal):
- Standard Shipping: Delivery within 3–5 business days.
- Express Shipping: Delivery within 1–2 business days.
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International Shipping:
- Shipping times and rates vary depending on the destination. Estimated delivery times will be displayed at checkout.
Note: Shipping costs are calculated based on order weight, destination, and selected shipping method.
Order Processing Time
- All orders are processed within 1–2 business days.
- Personalized items may require an additional 3–5 business days for engraving or customization.
Local Delivery & Pickup
- Local Delivery: Available for customers in select areas within the Algarve region. Delivery fees and estimated times will be calculated at checkout.
- Local Pickup: You may collect your order from our workshop by selecting this option at checkout. We’ll notify you when your order is ready for pickup.
Shipping Restrictions
- We ship worldwide but may have restrictions on certain regions due to carrier limitations.
- Personalized items cannot be returned or exchanged, so please ensure all details are correct when placing your order.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Customs & Duties
For international orders, customs fees, taxes, or import duties may apply. These charges are the responsibility of the recipient and vary by country.
Shipping Delays
While we strive to meet all delivery estimates, delays may occur due to unforeseen circumstances, such as weather or customs processing. We appreciate your patience and understanding in such cases.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at hello@ecoreluxe.com. We’re here to help!